Safety and traceability are first-class constraints
Not an afterthought. Policy enforcement, audit trails, and escalation controls are built into the core architecture — not bolted on.
Built-in safety at every layer
Four pillars of safety ensure that every interaction is governed, traceable, and clinically responsible.
Policy Enforcement
Every outbound message passes through safety gates before delivery. The system prevents diagnosis claims, medication directives, and other out-of-scope content from reaching users.
- Scope-of-practice filtering blocks unsafe claims
- Policy version metadata attached to every decision
- Configurable rule sets per deployment tier
- Real-time policy evaluation, not post-hoc review
Full Traceability
Complete audit trail from user input to outbound delivery. Every action is recorded with actor identity, trace ID, timestamp, and the policy version that governed the decision.
- Trace ID propagation across all system calls
- Actor identity on every audit event
- Timestamp and policy version metadata
- Queryable audit log for compliance review
Escalation Controls
Distress signal detection with immediate escalation protocols. The system recognizes suicidal ideation, chest pain indicators, and other critical signals, then activates safety workflows.
- Distress keyword and pattern detection
- Immediate suppression of automated responses
- Escalation routing to human reviewers
- Suppression list management for at-risk users
STOP Compliance
Immediate opt-out processing for STOP, CANCEL, and UNSUBSCRIBE messages. Users are suppressed across all channels within seconds, with full audit logging of the suppression event.
- Instant suppression on STOP patterns
- Cross-channel suppression enforcement
- Audit-logged suppression events
- Admin tools for suppression list review
Compliance-ready by design
Consent Management
Granular consent records per capability (messaging, data collection, proactive outreach) with timestamped status changes.
Audit Logging
Every system action generates an audit event with actor, action, object, trace ID, and contextual metadata.
Evidence-Based Recommendations
Recommendations include explicit evidence references and are gated by policy checks before delivery.
Need compliance details for your evaluation?
Our Clinical tier includes full audit tooling, escalation controls, and admin console access.